Frequently Asked Questions (FAQ)

SBC is a B2B sourcing and trade facilitation platform that connects verified sports goods manufacturers with genuine bulk buyers. SBC manages the complete trade process, including verification, order coordination, quality inspection, payment handling, packaging, and dispatch.

No. SBC is not an open marketplace. It operates as a controlled sourcing platform where all transactions, communications, and payments are managed through SBC to ensure trust, transparency, and accountability.

Seller Buyer Club is a brand and platform operated by SBC Trade Solutions LLP, a registered limited liability partnership in India.

Any individual, trader, retailer, institution, distributor, or bulk buyer can place an order on SBC. GST registration or formal business registration is not mandatory, unless required by law for a specific transaction.

Buyers can place orders by selecting a verified manufacturer through SBC or by assigning sourcing responsibility entirely to SBC. All order details and specifications are managed through SBC’s official communication channels.

No. Direct communication between buyers and manufacturers is strictly prohibited. All coordination is handled by SBC to prevent misuse, pricing manipulation, and fraud.

Buyers make payments to SBC. Payments are securely held and released to manufacturers in stages as per SBC’s internal process. This ensures protection for both buyers and manufacturers.

Yes. Logistics and shipping charges are borne by the buyer and must be paid before dispatch, unless explicitly agreed otherwise.

All goods pass through SBC’s warehouse for quality inspection before dispatch. This helps ensure that products broadly match agreed specifications before being shipped.

Most orders are bulk or made-to-order. Once production has commenced, orders cannot be cancelled or modified, except at SBC’s sole discretion.

Returns and exchanges are limited and governed strictly by SBC’s Return & Exchange Policy. Change-of-mind or preference-based returns are not permitted in bulk/B2B trade.

Manufacturers and suppliers of sports goods who can provide valid documents and meet SBC’s verification requirements may apply for onboarding.

SBC conducts document verification before onboarding manufacturers. Only verified manufacturers are allowed to supply goods through the platform.

Orders are assigned through SBC after buyer confirmation. Manufacturers produce goods strictly as per specifications communicated by SBC.

No. Manufacturers deliver goods to SBC’s designated warehouse. SBC handles quality inspection, packaging, and dispatch.

No. Direct contact with buyers is strictly prohibited. All communication is managed by SBC.

All goods are dispatched from SBC’s warehouse after quality inspection and packaging.

No. Delivery timelines are indicative. SBC is not responsible for delays caused by logistics partners, weather conditions, regulatory actions, or force majeure events.

Transit-related issues are handled as per SBC’s Shipping and Return policies. SBC provides reasonable support but is not liable for courier-related delays or damage beyond its control.

Yes. SBC reserves the right to suspend or terminate buyer or manufacturer accounts for policy violations, misuse, fraud, or non-compliance.

Yes. SBC follows reasonable data protection practices and does not share buyer or manufacturer data directly with each other. Details are handled as per SBC’s Privacy Policy.

Any applicable fees, commissions, or charges are communicated transparently. SBC does not authorize any third party to collect unofficial fees.

Buyers and manufacturers can contact SBC through official communication channels listed on the website. SBC does not entertain support requests through unofficial or third-party sources.