1. Purpose of This Policy
This Return & Exchange Policy outlines the conditions under which returns, replacements, or exchanges may be considered for orders placed through Seller Buyer Club (SBC). As SBC operates primarily as a bulk and B2B sourcing platform, this policy is designed to balance fairness, quality accountability, and operational feasibility. This policy must be read along with SBC’s Buyer Terms & Conditions, Checkout Terms, and Shipping Policy.
2. Nature of Products & B2B Understanding
- Most products sourced through SBC are bulk, made-to-order, or customized based on buyer specifications.
- Buyers acknowledge that B2B and bulk trade does not operate on a retail return model.
- Change-of-mind, preference-based, or non-defective returns are not permitted.
3. Quality Inspection as Primary Safeguard
- SBC conducts a quality inspection at its warehouse before dispatch.
- This inspection ensures goods broadly match agreed specifications and acceptable quality standards.
- Inspection significantly reduces defective or incorrect shipments; however, it does not eliminate all risks.
4. Eligible Cases for Return or Exchange
- Material deviation from confirmed specifications
- Manufacturing defects affecting usability
- Incorrect quantity supplied
- Damage caused prior to dispatch from SBC’s warehouse
Approval of any return or exchange is at SBC’s sole discretion after internal review.
5. Non-Eligible Cases
- Change of mind or buyer preference
- Minor variations inherent to bulk manufacturing
- Wear and tear or damage during transit (subject to courier claims)
- Delay in delivery caused by logistics partners or force majeure
- Issues reported after the defined reporting timeline
- Orders where goods have been used, altered, or resold
6. Reporting Timeline & Procedure
- Buyers must report eligible issues within 48 hours of delivery.
- Complaints must be submitted through SBC’s official channels and include order details (invoice or reference number), clear images/videos, and a description of the concern.
Failure to report within the specified timeline may result in rejection of the request.
7. Review & Resolution Process
- SBC will review complaints internally, which may include consultation with the manufacturer.
- Buyers may be required to provide additional evidence for verification.
- Possible outcomes: approve replacement, approve partial adjustment, or reject the claim.
No automatic returns or refunds are guaranteed.
8. Return Logistics (If Approved)
- If approved, SBC will communicate the return process clearly.
- Unauthorized returns sent without SBC approval will not be accepted.
- Logistics arrangements for approved returns will be communicated case-by-case.
9. Refunds & Adjustments
- Refunds, if approved, are processed through the original payment method or adjusted against future orders.
- SBC may deduct applicable costs related to logistics, handling, or damages.
- Refund timelines may vary depending on the nature of the resolution.
10. Manufacturer Accountability
- Approved returns or exchanges due to manufacturing defects may be adjusted against the concerned manufacturer.
- SBC retains full authority to determine responsibility and settlement methods.
11. Misuse & Fraud Prevention
- SBC strictly monitors return requests to prevent misuse or fraudulent claims.
- Repeated false or exaggerated claims may result in account suspension or termination.
12. Limitation of Liability
To the maximum extent permitted under Indian law, SBC shall not be liable for indirect or consequential losses arising from return or exchange disputes.
13. Policy Updates
SBC reserves the right to amend or update this Return & Exchange Policy at any time. Updated versions shall be effective upon publication on the platform.
B2B Support Team
- Email: sellerbuyerclub@gmail.com (response within 2 hours)
- Report window: Within 48 hours of delivery via official channels
- Business hours: Monday – Saturday, 9:00 AM – 8:00 PM IST